Frequently Asked Questions

Our Services

What services does Kensington Hearing provide?

Kensington Hearing offers a range of audiological services, including comprehensive hearing tests, ear wax removal, and personalized hearing aid fittings. We also provide home visits and aftercare support for our hearing aid clients.

Our Team

Who will be performing my hearing tests or ear wax removal?

All procedures at Kensington Hearing are carried out by fully qualified, HCPC registered audiologists. We’re committed to maintaining high standards of care and professionalism in all our services.

Kensington Hearing Difference

What makes Kensington Hearing different from other audiology clinics?

At Kensington Hearing, we place great emphasis on individualized care and quality service. As an independent clinic, we can offer unbiased advice and a wide range of products from various manufacturers. Additionally, we prioritize aftercare, ensuring your hearing aids perform optimally from day one and beyond.

Hearing Tests

How do I know if I need a hearing test?

If you notice changes in your hearing, frequently ask others to repeat themselves, have difficulty following conversations, or find it hard to hear in noisy environments, you might benefit from a hearing test. Regular hearing tests are also recommended as part of your overall health check-ups.

Ear Wax Removal

How does the ear wax removal process work?

Ear wax removal at Kensington Hearing is a safe and straightforward procedure. Our audiologists use microsuction, a method considered safer and more comfortable than irrigation. It involves using a microscope and a medical suction device to gently remove the wax from your ear canal.

Hearing Aids

What types of hearing aids do you offer?

We offer a wide selection of hearing aids from leading manufacturers. Our range includes in-ear, behind-the-ear, and receiver-in-canal models, ensuring we can find the perfect fit for your unique hearing needs and lifestyle.

What can I expect during a hearing aid fitting?

Our fitting process is comprehensive. We start by understanding your hearing loss needs and lifestyle, then recommend the best hearing aid system for you. After fitting, we provide a six-week rehabilitation program to help you adjust to your new hearing aids and maximise their effectiveness.

What is your hearing aid aftercare program like?

We believe in providing lifetime aftercare services for our hearing aid clients. These services include 6-monthly check-ups and annual recalibrations to ensure that your hearing aids always perform at their best.

Booking an Appointment

How can I schedule an appointment?

You can schedule an appointment by calling us at our contact number or by sending an email. We also provide an option for online booking through our website.

What if I can’t make it to the clinic for an appointment?

We understand that it might not always be possible for you to visit our clinic. That’s why we offer home visits, ensuring you receive the care you need in the comfort of your home.

Health & Safety

What steps are taken to ensure safety and hygiene during procedures?

We adhere to strict hygiene protocols for all our procedures. All our equipment is cleaned and sterilized between appointments, and our audiologists follow all relevant health and safety guidelines.

Payment Options

What insurances do you accept, or what are my payment options?

Please contact us directly for detailed information on accepted insurance plans and other payment options. We’re committed to making our services accessible and are happy to discuss payment plans if necessary.

Home Visits

Do you provide home visits?

Absolutely! Kensington Hearing understands that accessibility can be a challenge for some of our clients. That’s why we extend our services to home visits. Our qualified audiologists can deliver the same excellent service you’d receive at our clinic, in the comfort of your own home.

What services can be provided during a home visit?

We can perform a variety of services during a home visit, including hearing tests, hearing aid fittings and adjustments, and ear wax removal. Our aim is to provide the same level of care and professionalism that you would experience at our clinic.


What areas do you serve?

While our clinic is located in Kensington, we welcome patients from all over London and the surrounding areas. Our convenient location and home visit service make it easy for you to access our audiology services no matter where you are based.

What are your operating hours?

Our operating hours are Monday to Friday, from 9:00 AM to 5:00 PM. Appointments outside of these hours, including weekends, may be available upon request.

Customer Support

What if I need help with my hearing aids after the clinic has closed?

At Kensington Hearing, we understand that you may need assistance outside of regular clinic hours. That’s why we offer after-hours support for our clients. If you require help with your hearing aids, please call our support line, and we will be more than happy to assist you.

We hope this FAQ section has addressed your queries. However, if you still have questions or if something is not quite clear, please feel free to get in touch with us. We’re here to help you navigate your hearing health journey, every step of the way.

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